Which devices can I watch Eros Now on?
Eros Now is available on computer, mobile and TV. It is compatible with any computer using a standard browser with the latest version of the Adobe Flash player installed.
Eros Now is available for free on iOS Apple and Android devices.
Eros Now is also available on Apple TV, Amazon Fire TV, Android TV, Opera TV and other select smart TV devices. View all supported devices.
How do I install Eros Now?
Amazon Fire TV
Google Nexus Player
Note: Depending upon your subscription model, you will be able to watch the free/Premium movies.
How does the Free Trial work?
You'll be able to instantly stream unlimited movies, TV shows, music videos, and Eros Now Originals from your computer, smart phone, or streaming player. View all supported devices.
If you enjoy your Eros Now trial, do nothing and your subscription will automatically renew. Eros Now Premium is a month-to-month subscription.
You can easily cancel online at any time. There are no long-term commitments or cancellation fees. Sign up today to get started!
Note: You are only eligible to redeem the Free Trial offer once and you must be based in a particular country to see this offer.
How do I create an Eros Now account?
Click to play any title. Simply enter your email address or sign up via Facebook.
If the content requires a paid subscription, you will have to sign up for Eros Now Premium.
What are the system requirements for Eros Now?
For smooth playback of standard definition video, a broadband Internet connection with a downstream bandwidth of at least 1.5 Mbps video is recommended. For high-definition video, 4.0 Mbps is recommended.
To determine your downstream bandwidth, go to www.speedtest.net. Click the green "BEGIN TEST" button. Once the test is complete, you’ll find your downstream bandwidth in the box that reads "DOWNLOAD SPEED."
To manage your Eros Now account, visit the Account Settings page (under your name at the top-right of the page).
What current plans are available?
Currently we offer the following subscription options:
Why should I create a free Eros Now Basic account?
Eros Now Basic is an easy and free way to experience a sample of everything Eros Now has to offer, including music and short-form videos, movie trailers, Eros Now Originals: Short Videos, and making-of videos—all with a valid email address or signing up via Facebook. When you choose Eros Now Basic, you can immediately enjoy the following benefits:
What is Eros Now Premium and how does it work?
Eros Now Premium offers the complete library of Eros Now entertainment in high-definition, including subtitles (for movies). The Eros Now library includes thousands of movies and TV episodes ready to stream instantly on your PC, Mac, Android device, iPhone, iPad, and Apple TV. Click to see a list of all supported devices.
How do I upgrade my account to Premium?
To update your Eros Now Basic account to Premium, follow the steps listed below:
You can also directly sign up for a new Eros Now Premium account through any of these platforms.
I forgot my password. How do I recover it?
To recover your Eros Now password:
How do I verify my email address for Eros Now Basic?
When you sign up for Eros Now Basic via email address on Web, iOS, Android in certain countries, you will receive a link to verify your email address.
The verification link received will be active for 5 days. You will need to verify your email within 5 days to set up a password and finalize account creation.
If your verification link expires, you can send yourself another link by inputting your email address again, the same way you did when you signed up and clicking resend link.
If you sign up via Facebook or sign up for Premium you will not be required to verify your email address.
Note: The verification link will be in your email inbox within a few minutes after signing up. If you don’t see the verification email, check your spam folder.
Can I watch any movie on Eros Now with my Premium subscription?
Yes, you can watch any Eros Now movie, TV show, or video with your Eros Now Premium subscription, with subtitles in English and Arabic for most movies.
Can I rent or purchase individual movies instead of buying an Eros Now Premium subscription?
Currently, you can only watch movies as a subscriber.
How do I redeem a promotional code?
Promotional codes are easy to redeem just follow the steps listed below:
Note: Promotional codes can currently only be redeemed on Web and Android apps. If you redeem a promotional code, you are not eligible for other promotional offers like free trials.
How do I connect/disconnect my Eros Now account with/from Facebook?
Connecting your Eros Now account to Facebook lets you share your favourite movies, videos, and music with your friends on Facebook. To connect or disconnect your Eros Now account to/from Facebook:
If you are already connected follow the same steps listed above and click “Disconnect from Facebook”
To view your current Eros Now subscription, visit the Subscription section in Account Settings page (under your name at the top-right of the page).
What are my payment options?
We currently accept subscriptions to Eros Now Premium service with credit card (web), iTunes (iOS), Google Play (Android), mobile phone carrier (Android), and wallet ( web / Android). Depending on your country location will determine the payment options available.
Pay by Mobile
Pay by Wallet
How do I check to see how I am being billed?
Click this link to visit Account Settings, your payment method will be listed under Subscription.
How do I update my payment information for my Eros Now Premium subscription?
If you subscribed to Eros Now Premium via ErosNow.com, follow these instructions to update your credit card payment information:
If you subscribed to Eros Now from your iPhone, iPad, or Apple TV, manage your subscription through your iTunes account.
If you subscribed to Eros Now from your Android device, manage your subscription through your Google Play account.
Note: You currently cannot update the email address associated with your account.
Questions about your billing date?
If you would like to know your next billing date or see your billing history, you can visit the Subscription section under your Account Settings.
Your billing date is determined by the date you signed up for the account. You cannot change your billing date unless you cancel your account and restart it on the day you would like to be billed.
If you have questions about a transaction you have done using your Wallet account with SBI Buddy, please contact the FSS team of SBI at firstname.lastname@example.org with your transaction details or call +91 022-27523552.
Will I get a refund if I cancel my Eros Now Premium subscription?
If you cancel your Eros Now subscription, your Eros Now Premium subscription will be cancelled at the end of the current billing cycle. You do not receive a refund for the remainder of your billing period. However, your current subscription will remain active until the end of the billing period so you can continue to enjoy Eros Now.
There is no fee to cancel an Eros Now Premium subscription. Please note that there is no support for refunds when paying by iTunes or mobile phone carrier. For PlayStore or Pay By Wallet: PAYTM, a GPA Order (Playstore) or Paytem ORDER ID need to be provided to initiate the refund.
How do I cancel my Eros Now Premium subscription?
If you subscribed to Eros Now Premium via Web, cancel your next Eros Now Premium subscription period by doing the following:
If you subscribed to Eros Now from your iPhone, iPad, Apple TV, manage your subscription through your iTunes account.
If you subscribed to Eros Now from your Android device, manage your subscription through your Google Play account.
Note: Uninstalling an app will not automatically stop your subscription. You must cancel your subscription to end your subscription. If you uninstall the app without canceling your subscription, you will still be charged at the beginning of the next monthly billing cycle.
How do I restore a purchase?
Note: This only available when purchasing using Google Play or iTunes.
How do I turn on subtitles for movies?
Eros Now has English and Arabic subtitles for most movies. To access subtitles, you must have an active Eros Now Premium subscription. Subtitles are not available for TV shows, music videos, trailers, promotional videos, etc.
From the Eros Now iOS or Android mobile app:
From Apple TV:
From Android TV & Amazon Fire TV:
How can I continue to watch movies and TV shows I was watching earlier?
The ‘Continue Watching’ function works the same way for all platforms. You can start watching movies or TV shows on one platform, and resume watching on another.
Note: If the title is not available on the platform you are using, it will not be available in the Continue Watching section.
How do I add a movie to my Watchlist?
From the Eros Now iOS or Android app:
From Apple TV, Amazon Fire TV, Android TV:
Note: To add a title to your Watchlist, you must have an active Eros Now account.
Where can I find my Watchlist?
In order to view your Watchlist, you must first be logged into your Eros Now account and have added at least one movie to your Watchlist.
From the Eros Now iOS app:
From the Eros Now Android app:
From Apple TV, Amazon Fire TV, Android TV:
How do I add a music track, album, or curated playlist to my personal music playlist?
To create, manage, and share music playlists, you must first have an Eros Now Basic or Premium account and be signed in to your account. Music playlists enable you to create a collection of music videos or audio tracks to be played in sequential order.
From the Eros Now: iOS & Android app:
Where can I find my saved Eros Now playlists?
To access your playlists, you must first be logged into your Eros Now account and have created one playlist.
From the Eros Now app for iOS:
From the Eros Now app for Android:
Downloading on Eros Now
If you have a Premium subscription, you can download movies to your iOS or Android device so you can watch when you do not have an internet connection.
To download titles from Eros Now on your mobile device, you will need:
How to download a movie title?
Note: Make sure you have 2x memory free on your phone to download a movie. Ex. If trying to download a 500mb movie, you will need 1gb free.
How to watch a downloaded movie?
How to delete a downloaded movie:
What to do in case of Insufficient Storage is shown while trying to download
Downloaded movie does not play or says “License Expired”
How do I use Stickers with my iOS Apple device?
Stickers are a cool way to send Eros Now messages to friends. Available to anyone with iOS 10.
Does Eros Now have a mobile app?
Which Apple devices support the Eros Now app?
The free Eros Now app for iOS can be installed on any iOS device running iOS version 7.0 or later. This includes:
Which Android devices support the Eros Now app?
The Eros Now Android app can be installed on any Android device running Android version 4.4.2 or later. To check the version of your Android device, go to the Settings menu and select the "About phone" option.
Can I create an Eros Now account on the Eros Now mobile app?
Yes. You can create a free Eros Now Basic account on both the Eros Now app for iOS and Eros Now app for Android. You can also subscribe to Eros Now Premium on both platforms using an in-app purchase with the associated store.
How do I use Chromecast to watch Eros Now movies on TV?
To watch Eros Now titles on your TV using Chromecast:
Note: some titles will not playback due to licensing and video protection requirements from title owner.
To stream movies from laptop to Chromecast, you must have:
Can I watch Eros Now on my Apple TV?
Yes, Eros Now is available on the new Apple TV (4th Generation). To download it, go to the App Store on your Apple TV and login. You also can use Airplay with the Eros Now application to stream movies from your iPad or iPhone to your Apple TV.
How do I use Airplay to watch Eros Now movies on my Apple TV?
To use Airplay:
I'm experiencing video streaming issues (choppy video playback, videos that stop and start, videos don’t play) with Eros Now. What should I do?
Video streaming issues on Eros Now are usually easily resolved through the following suggestions:
Why is the video quality so poor on my Apple or Android device?
Our goal is to deliver an optimal streaming experience to all Eros Now users. When you use Eros Now on a slow network connection, we automatically adjust to the best quality for your network speed to ensure that you get a smooth playback.
If you are using our service via the Eros Now app on a mobile device, connect to a high-speed Wi-Fi network whenever possible. If one isn’t available, try using a faster 4G mobile connection.
Videos won’t play at all. What should I do?
If you are able to access Eros Now, but are unable to stream a movie, test your bandwidth speed. Usually, if you cannot play a video, it is because your network speed is too low.
If your network speed is sufficient ( minimum 1.5 Mbps ) and you are still not streaming video from ErosNow.com, try these tips:
If you are streaming from the Eros Now Android or iOS app, try these tips:
I'm experiencing audio/sound issues on ErosNow.com. What should I do?
If you experience no audio while streaming movies on ErosNow.com, try the following suggestions:
I am paying for an Eros Now subscription but cannot watch Eros Now Premium titles. What can I do?
If you are being billed monthly for an Eros Now Premium or Plus subscription but are unable to watch movies, you might be logging in with an email address that is not associated with your paid subscription. Confirm by doing the following:
I forgot my password. When I tried to reset it, I received an error that my email address is not recognized. What should I do?
When you submit your email address in the Forgot Password dialog and you see the message "You are not registered for this service using this email", then that particular email address is not associated with an Eros Now account. Please check all email addresses you may have used, including those you might not normally associate with online subscriptions.
I can't log in at all. What should I do?
I am not able to download a video. What could be the issue?
You need 2x movie size of internal storage available to download a movie so you might not have sufficient space in the memory of your phone. After downloading, the movie will not take up 2x memory.
Ex. – You need 1gb available on your device to download a 500mb movie. After download and processing, downloaded movie will only take up 500mb of space.
What do I do if my TV activation code is not working for Android TV or Amazon Fire?
The activation code displayed on Android TV or Amazon Fire expires after 5 minutes if it is not redeemed. Select “Get a New Code” button to get a fresh code displayed.
I upgraded my Eros Now account but still can’t watch premium movies on my Android TV or Amazon Fire device. What can I do?
After successfully upgrading an Eros Now Basic account to Premium, you must log out of the app and re-login again with the same account credentials.
How do I report an issue about Android TV & Amazon Fire TV?
We need information about your account and the specific issue. This includes your account type and version number of application, which can be found by scrolling to the bottom of the featured page of the application and selecting the “about” button. Message email@example.com with the issue you are facing.
Having trouble verifying your account?
If you didn’t receive a verification email, check your spam folder. Be sure you inputted your email correctly. If the link has expired simply input your email address again and click resend link to get a fresh link.