Help Center

To manage your Eros Now account, visit the Account Settings page (under your name at the top-right of the page).

What current plans are available?

Currently we offer the following subscription options:

• Eros Now Basic - access to trailers and limited features
• Eros Now Premium - paid subscription - access to all titles and complete features – monthly / quarterly / annual

Why should I create an Eros Now Basic account?

Eros Now Basic is an easy way to experience a sample of what Eros Now has to offer, including movie trailers, Eros Now Originals 1st episode — all with a valid email address or signing up via Google or Apple. When you choose Eros Now Basic, you can immediately enjoy the following benefits:

• Watch all trailers and a selection of first episode of Originals
• Share your favourite movies and videos with friends on social media
• Add movies to your Watchlist to remember and watch in the future
• No ads

What is Eros Now Premium and how does it work?

Eros Now Premium offers the complete library of Eros Now entertainment in high-definition. The Eros Now library includes thousands of movies and TV episodes ready to stream instantly on your PC, Mac, Android device, iPhone, iPad, and Apple TV. Click to see a list of all supported devices

• Unlimited movies
• Unlimited TV shows
• HD Streaming
• Enjoy Eros Now Originals

How do I upgrade my account to Premium?

To update your Eros Now Basic account to Premium, follow the steps listed below:

Web

• Click ‘Upgrade’ on the top right of the webpage, select subscription plan, input valid payment method to complete upgrade

Android

• Click the menu on the top right click the green ‘Upgrade’ button continue payment through Google Play or other payment method (if available)

iOS

• Click account at the bottom, click the green “Upgrade to Premium” button continue payment through your iTunes account

Apple TV

• Select the Premium movie you want to watch, select subscription plan, and continue payment through your iTunes account

I forgot my password. How do I recover it?

To recover your Eros Now password:

• From ErosNow.com, click "Log in" from the top right corner of the page
• From the dialog box, click "Forgot Password"
• Enter the email you use for your Eros Now account
• Click "Send Email" and look for an email with a link to reset your password

How do I verify my email address for Eros Now Basic?

When you sign up for Eros Now Basic via email address on Web, iOS, Android in certain countries, you will receive a link to verify your email address.

The verification link received will be active for 5 days. You will need to verify your email within 5 days to set up a password and finalize account creation.

If your verification link expires, you can send yourself another link by inputting your email address again, the same way you did when you signed up and clicking the resend link.

Note: The verification link will be in your email inbox within a few minutes after signing up. If you don’t see the verification email, check your spam folder.

Can I watch any movie on Eros Now with my Premium subscription?

Yes, you can watch any Eros Now movie, TV show, or video with your Eros Now Premium subscription, with subtitles in English and Arabic for most movies.

Can I rent or purchase individual movies instead of buying an Eros Now Premium subscription?

Currently, you can only watch movies as a subscriber.

How do I redeem a promotional code?

Promotional codes are easy to redeem just follow the steps listed below:

Web

• Navigate to Redeem Promotional Code
• Sign in/sign up to Eros Now account
• Input Promotional Code

Android

• Go to "Eros Now" login page by taping on "Eros Now" app icon
• Go to the login page and either sign in/sign up with a basic account
• Go to "Accounts" section from the main menu bar
• Select "Redeem Promo Code " input valid promotional code
• Select "Redeem"

Note: Promotional codes can currently only be redeemed on Web and Android apps.

To view your current Eros Now subscription, visit the Subscription section in the Account Settings page (under your name at the top-right of the page).

What are my payment options?

We currently accept subscriptions to Eros Now Premium service with credit card (web), iTunes (iOS), Google Play (Android), mobile phone carrier (Android), and wallet ( web / Android). Depending on your country location will determine the payment options available.

Credit card

• Subscribe to Eros Now with your credit card when using Eros Now web. You can manage your subscription through the Subscription section in Account Settings

Pay by Google

• Subscribe To Eros Now using by paying via Google on your Android device.

iTunes

• Subscribe to Eros Now using iTunes on your iPhone, iPad or Apple TV device. Manage your subscription with your iTunes account

Pay by Mobile

• Subscribe to Eros Now by paying with your mobile phone carrier. Direct carrier billing is available in 23 countries. Single time payment is available for each time period. Recurring subscription billing is not supported at this time when you pay by your mobile phone carrier

How do I check to see how I am being billed?

Click this link to visit Account Settings, your payment method will be listed under Subscription.

Questions about your billing date?

If you would like to know your next billing date or see your billing history, you can visit the Subscription section under your Account Settings.

Your billing date is determined by the date you signed up for the account. You cannot change your billing date unless you cancel your account and restart it on the day you would like to be billed.

Will I get a refund if I cancel my Eros Now Premium subscription?

If you cancel your Eros Now subscription, your Eros Now Premium subscription will be cancelled at the end of the current billing cycle. You do not receive a refund for the remainder of your billing period. However, your current subscription will remain active until the end of the billing period so you can continue to enjoy Eros Now.

There is no fee to cancel an Eros Now Premium subscription. Please note that there is no support for refunds when paying by iTunes or mobile phone carrier.

How do I cancel my Eros Now Premium subscription?

If you subscribed to Eros Now Premium via Web, cancel your next Eros Now Premium subscription period by doing the following:

• On erosnow.com, click "Log in" from top right corner of the page
• From the upper right, click “Account Settings"
• Click the "Subscriptions" button
• Click on "Cancel Subscription" and follow instructions to confirm
• Once complete, you will receive an e-mail confirmation

If you subscribed to Eros Now from your iPhone, iPad, Apple TV, manage your subscription through your iTunes account.

If you subscribed to Eros Now from your Android device, manage your subscription through your Google Play account.

Note: Uninstalling an app will not automatically stop your subscription. You must cancel your subscription to end your subscription. If you uninstall the app without canceling your subscription, you will still be charged at the beginning of the next monthly billing cycle.

How do I restore a purchase?

Note: This is only available when purchasing using Google Play or iTunes.

Android

• Select slide bar on the Home screen
• Select Account
• Click on “Restore Transaction”
• Once the transaction is successful you will be taken back to Featured screen

iOS

• Using Eros Now app, select Account
• Choose “My Settings"
• Select "Restore Subscription Purchase"
• Once the transaction is successful, you will be able to watch premium content

Apple TV

• Select Settings page
• Select "Restore Purchase"
• Once the transaction is successful, you will be able to watch premium content

How do I turn on subtitles for movies?

Eros Now has English and Arabic subtitles for most movies. To access subtitles, you must have an active Eros Now Premium subscription. Subtitles are not available for TV shows,trailers, promotional videos, etc.

From ErosNow.com:

• Next to the playback controls on the Eros Now video player, a "CC" button will appear. You can turn subtitles ON or OFF using the "CC" button

From the Eros Now iOS or Android mobile app:

• On the video player screen, a “CC” subtitles icon will appear to. To turn subtitles ON/OFF and choose the language, tap the icon

From Apple TV:

• Play the movie, Swipe down on your remote's touch surface to reveal the Info panel, go to Subtitles. Turn subtitles off/on and select the desired language

From Android TV & Amazon Fire TV:

• On the video player screen, next to playback controls a “CC” button will appear. You can turn subtitles ON or OFF using the “CC” button

How do I add a movie to my Watchlist?

From ErosNow.com:

• Once you find a movie you want to add to your Watchlist, hover your cursor over the film artwork to view the movie summary. Then click "+ WATCHLIST". Alternatively, from the title’s details screen, you can also click on the + icon

From the Eros Now iOS or Android app:

• From a title’s details screen, tap "+ WATCHLIST" (iOS) or "ADD TO WATCHLIST" (Android)

From Apple TV, Amazon Fire TV, Android TV:

• From a title details screen click "ADD TO WATCHLIST"

Note: To add a title to your Watchlist, you must have an active Eros Now account.

Where can I find my Watchlist?

In order to view your Watchlist, you must first be logged into your Eros Now account and have added at least one movie to your Watchlist.

From ErosNow.com:

• Go to the ErosNow.com feature screen, MY WATCHLIST is displayed in the first row

From the Eros Now iOS app:

• Tap the "Me" icon at the bottom of the application screen, then tap on "My Watchlist"

From the Eros Now Android app:

• From the navigation menu , tap "View Profile". Tap Watchlist

From Apple TV, Amazon Fire TV, Android TV:

• Login on the featured page, MY WATCHLIST row will appear near the top

How do I use Stickers with my iOS Apple device?

Stickers are a cool way to send Eros Now messages to friends. Available to anyone with iOS 10.

• Download the Eros Now app from iTunes App store
• Go to iMessage on your iOS device
• Initiate a message with a friend
• Select the App Store icon near the text input box and select Eros Now icon from the list
• Select the desired sticker and click on send

Does Eros Now have a mobile app?

Yes. Eros Now has an app for both iOS and Android. Download the iOS app from the App Store and the Android app from Google Play.

Which Apple devices support the Eros Now app?

The Eros Now app for iOS can be installed on any iOS device running iOS version 7.0 or later. This includes:

• iPad 2 or later ( Click here to identify your iPad model )
• iPhone 4 or later ( Click here to identify your iPhone model )
• iPod Touch 5th generation or later
• Apple TV (4th generation)

Which Android devices support the Eros Now app?

The Eros Now Android app can be installed on any Android device running Android version 4.4.2 or later. To check the version of your Android device, go to the Settings menu and select the "About phone" option.

Can I create an Eros Now account on the Eros Now mobile app?

Yes. You can create an Eros Now Basic account on both the Eros Now app for iOS and Eros Now app for Android. You can also subscribe to Eros Now Premium on both platforms using an in-app purchase with the associated store.

Note: some titles will not be reproduced due to licensing and video protection requirements from the title owner.

Can I watch Eros Now on my Apple TV?

Yes, Eros Now is available on the new Apple TV (4th Generation). To download it, go to the App Store on your Apple TV and login. You also can use Airplay with the Eros Now application to stream movies from your iPad or iPhone to your Apple TV.

View All Supported Devices

How do I use Airplay to watch Eros Now movies on my Apple TV?

To use Airplay:

• Download the Eros Now iOS app from your iPad or iPhone
• Make sure your device and Apple TV are on same network
• Launch the Eros Now app on your iOS device and begin playing the movie you wish to view via your Apple TV. From the play screen, look for the Airplay icon and pair it to your Apple TV. From here, you can also change your subtitle preferences. Read Apple's detailed instructions for more information

I'm experiencing video streaming issues (choppy video playback, videos that stop and start, videos don’t play) with Eros Now. What should I do?

Video streaming issues on Eros Now are usually easily resolved through the following suggestions:

• Check your bandwidth. For a good streaming experience, you need a good broadband Internet connection. For smooth playback of standard definition, a broadband Internet connection with a downstream bandwidth of at least 1.5 Mbps video is recommended. For high-definition video, 4.0 Mbps is recommended. To determine your downstream bandwidth, go to www.speedtest.net. Click the green "BEGIN TEST" button. Once the test is complete, you’ll find your downstream bandwidth in the box that reads "DOWNLOAD SPEED."
• Pause or close other applications. If you are running any bandwidth-intensive applications anywhere on your network such as another video streaming service (e.g. YouTube, Netflix), a music streaming service (e.g. Spotify, Saavn), a communications service (e.g. Skype) or file movement services (e.g. Dropbox), try pausing or closing those applications while you use Eros Now
• Try restarting your home network. Unplug your modem and home router from your power connection. Plug in your modem and wait until all the indicator lights are blinking. Plug in your home router. When your router lights are all blinking properly, restart your computer and try streaming your movie again
• Move your device closer to your Internet connection. If you are watching Eros Now videos over a wireless (Wi-Fi) connection, try moving your computer or device closer to your router. Or, when possible, use a wired connection
• Be sure to have the latest version of software installed. If you are using Eros Now on your computer, make sure you have the latest browser and version of Adobe Flash installed
• Try another compatible browser. If you are using Eros Now on a browser, try another supported browser or reboot your computer or device
• Clear your browser cache
• Update firewall. If you use firewall software, add ErosNow.com as a trusted site

Why is the video quality so poor on my Apple or Android device?

Our goal is to deliver an optimal streaming experience to all Eros Now users. When you use Eros Now on a slow network connection, we automatically adjust to the best quality for your network speed to ensure that you get a smooth playback.

If you are using our service via the Eros Now app on a mobile device, connect to a high-speed Wi-Fi network whenever possible. If one isn’t available, try using a faster 4G mobile connection.

Videos won’t play at all. What should I do?

If you are able to access Eros Now, but are unable to stream a movie, test your bandwidth speed. Usually, if you cannot play a video, it is because your network speed is too low.

If your network speed is sufficient ( minimum 1.5 Mbps ) and you are still not streaming video from ErosNow.com, try these tips:

• Check to see if any antivirus or firewall software is blocking third-party Flash content
• Update Adobe Flash to the latest version
• Try upgrading your browser to the latest version. Or try a different compatible browser

If you are streaming from the Eros Now Android or iOS app, try these tips:

• Delete the Eros Now app and re-install it from the App Store or Google Play
• Turn off your phone and turn it back on

I'm experiencing audio/sound issues on ErosNow.com. What should I do?

If you experience no audio while streaming movies on ErosNow.com, try the following suggestions:

• Verify that the volume setting on the Eros Now video player is correct. You can find the volume setting in the playback bar underneath the video player. (To expose the playback bar, move your mouse onto the player.) The volume setting is on the right side of the player
• Verify that your computer's volume is not muted and is turned up high enough. On a Mac, the volume controls are toward the top right of your keyboard. On a Windows PC, double-click the volume control in the System tray
• Try testing your computer's audio through another application or web site
• Try quitting your browser and re-launching your Eros Now movie

I am paying for an Eros Now subscription but cannot watch Eros Now Premium titles. What can I do?

If you are being billed monthly for an Eros Now Premium or Plus subscription but are unable to watch movies, you might be logging in with an email address that is not associated with your paid subscription. Confirm by doing the following:

• From ErosNow.com, click "Log in" from the top right corner of the page. If you are currently logged in, log out and log in again
• After logging in, click the "Account" link at the top right and then click "Subscriptions"
• Make sure that the account associated with your email address has an active subscription

I forgot my password. When I tried to reset it, I received an error that my email address is not recognized. What should I do?

When you submit your email address in the Forgot Password dialog and you see the message "You are not registered for this service using this email", then that particular email address is not associated with an Eros Now account. Please check all email addresses you may have used, including those you might not normally associate with online subscriptions.

I can't log in at all. What should I do?

If you do not see the "Log In" link in the top right corner of ErosNow.com or if nothing happens when you enter your login information, be sure you have enabled JavaScript and cookies via your browser’s advanced settings.

What do I do if my TV activation code is not working for Android TV or Amazon Fire?

The activation code displayed on Android TV or Amazon Fire expires after 5 minutes if it is not redeemed. Select the “Get a New Code” button to get a fresh code displayed.

I upgraded my Eros Now account but still can’t watch premium movies on my Android TV or Amazon Fire device. What can I do?

After successfully upgrading an Eros Now Basic account to Premium, you must log out of the app and re-login again with the same account credentials.

How do I report an issue about Android TV & Amazon Fire TV?

We need information about your account and the specific issue. This includes your account type and version number of the application, which can be found by scrolling to the bottom of the featured page of the application and selecting the “about” button. Message support@erosnow.com with the issue you are facing.

Having trouble verifying your account?

If you didn’t receive a verification email, check your spam folder. Be sure you input your email correctly. If the link has expired simply input your email address again and click the resend link to get a fresh link.